Delivering the Wow: Culture As Catalyst for Lasting Success Format:Hardcover she glances into a mirror

she glances into a mirror and sees another face looking back at her: the shockingly gorgeous face of evil

But when she meets Victor Hansen

it is a profound and utterly modern commentary on timeless values

From the "master of the medical thriller" (The New York Times)

Delivering the Wow: Culture As Catalyst for Lasting Success Format:Hardcover she glances into a mirrorA Fast Company Press book How a culture of "WOW" transformed the travel industry "WOW!" was the word on everyone's lips as the first guests stepped aboard Icon of the Seas, the largest, most spectacular cruise ship ever created. Icon was one of many WOWs generated by a standout culture during the tenure of Richard Fain, regularly named one of Barron's "World's Best CEOs." Under Fain's leadership, Royal Caribbean Group built the world's most innovative