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Driving Service Productivity Rutilius Taurus Aemilianus die Strategien beimIn a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be productive, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovators perspectives and look at the tricky challenge of service
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